Refund Policy

Last updated: May 18, 2026

We're a small team and we'd much rather give you a refund than keep money from a customer who isn't getting value out of the app. This policy covers paid plans for SyncForm, PingStock, Pagely, and DriftSleep, plus any future Blossomn app.

1. The 14-day window

You can request a full refund within 14 days of any charge — whether it's your first subscription payment or a renewal. No "valid reason" required; "I tried it and it isn't for me" is a fine reason. Requests after 14 days are reviewed individually and approved more often than not, especially for renewals that caught you off-guard.

2. How to request one

Email info@blossomn.com with:

• Which app you're refunding (SyncForm, PingStock, Pagely, or DriftSleep)
• The email address tied to your account
• The approximate charge date or invoice number, if handy
• Optional: a one-line reason — it helps us improve the product

We acknowledge within one business day and process the refund within 5 business days. Funds are returned to the original payment method; depending on your bank or card network it can take another 5–10 days to show up.

3. App store and platform purchases

Some of our apps are billed by the platform they live on, not by us directly:

• Pagely and DriftSleep (iOS) — billing is handled by Apple. Refund requests go through reportaproblem.apple.com. Apple's decision is final; we can't override it but we're happy to advocate for you with a written note.
• PingStock (Shopify) — billing runs through Shopify's billing API. We can issue an in-app credit or refund through Shopify on request, within Shopify's rules.
• SyncForm (web checkout) — billed directly by us through Stripe / Razorpay. We can refund it ourselves.

4. Cancellation vs. refund

Cancelling stops the next renewal but doesn't automatically refund earlier payments — that's what Section 1 is for. After cancelling you keep paid features until the end of the current billing period.

5. Free tiers and trials

SyncForm and PingStock have free tiers you can use forever. Pagely and DriftSleep offer 7-day free trials before the first charge. If you forget to cancel a trial and we charge you, just email us — same 14-day rule applies, and we usually refund trial-rollover charges without questions.

6. Downgrades

You can move to a lower plan or the free tier any time. The downgrade applies from the next billing period. We don't pro-rate refunds for the remainder of the current period unless your downgrade falls inside the 14-day window from your most recent charge.

7. When we won't refund

• Accounts terminated for violating our Terms of Service (e.g., using SyncForm for spam)
• Charges older than 60 days where the platform (Apple, Shopify) no longer allows reversal
• Charges that weren't made by Blossomn — for example, a third-party reseller subscription

8. Taxes

Where we collected GST or other transaction taxes on the original charge, the refund is reversed proportionally and the tax is returned with it. Tax invoices are reissued so your accounting stays clean.

9. Chargebacks — talk to us first

If something goes wrong, an email almost always resolves it faster than a chargeback. We typically respond within hours during weekdays. Initiating a chargeback before contacting us can pause your account while the dispute is resolved with the card network.

10. Service credit instead

If you'd prefer a credit toward another Blossomn app — say, you're refunding SyncForm because you've moved to a different stack but want to try Pagely — we can apply the refund as account credit. Just ask.

11. Changes to this policy

We may update this Refund Policy occasionally. The version in effect on the day of your charge governs that charge, even if we revise the policy later.

12. Contact

Refund questions go to info@blossomn.com. A real person will read it and reply.